Aircraft Cabin Management

Etihad Airways extends Verified to Fly travel document initiative globally

Etihad Airways has extended its Verified To Fly travel document initiative to routes across its global network. The documentation enables passengers to validate their Covid-19 travel documents before arriving at the airport,

Available for the vast majority of Etihad flights, to use the Verified to Fly service passengers sign-up by visiting Manage my Booking and following the simple instructions to upload and submit their travel documents. Customers will receive confirmation once their documents have been approved in line with government requirements and can travel to the airport with confidence and peace of mind, knowing they have met all essential requirements before their flight.

With the formalities out of the way, verified travellers enjoy fast track check-in at the airport through the dedicated Verified to Fly desk for a quicker and smoother experience. Early trials showed that Verified to Fly passengers saw their processing times at the check-in desk almost halved and the average queuing time for all travellers reduced, thereby helping to expedite journeys and maintain social distancing at the airport.

Launched at the start of June, Verified to Fly has proven to be a successful tool in helping people return to travel, providing passengers with confidence they have the necessary documents to meet government Covid-related travel rules to be allowed to fly. A key benefit of Etihad’s Verified to Fly programme is passengers are only sharing their data with the airline itself, with no third-party involvement.

Commenting on the initiative Etihad’s VP of global airports and network operations, John Wright, said: “Verified to Fly has proven hugely popular with our guests, as they get a fast-track experience when checking in at the airport when they use it. Removing guesswork from the process, guests also value the assurance that when they arrive at the airport, they have already met all Covid travel requirements.

“We appreciate these are challenging times for travellers and this has been a key initiative to simplify our guests’ journeys as much as possible.”

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