Aircraft Cabin Management

Emirates’ German gateways open pre-flight meal selection

photo_camera More customers can now pre-order meals, helping both the Pax and the airline

Emirates‘ Business Class passengers can now select their hot main meal between 14 days and 24 hours before departure across the airline’s all four German gateways. This further enables the airline to ensures guests always receive their favourite meals.

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Last year, the airline introduced the service for Business Class passengers on its busiest routes including Hamburg, and has since expanded the offer to more points in its global network.  The service is now available on more than 100 routes worldwide. To date, more than 135,000 pre-orders have already been delivered on over 30,000 flights. Every day, more than 400 meals are pre-ordered by Emirates‘ customers.

The pre-orders are added to existing AI-supported data for tracking customer preferences and information from the cabin crew, which enables the menu planning, the optimal loading of the aircraft with food. On board, cabin crew use a specially developed app to view the meal selection and serve the guest the desired dish. The new offering is a further service initiative for digital passenger convenience when travelling.

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