A partnership between Jamco America and Object Theory has created a new augmented reality (AR) training tool for efficient maintenance service.

    Alongside its new Venture business class seat, Jamco America is introducing the latest AR technology to aerospace interior training and maintenance. It claims that current product maintenance training relies on video tutorials, face-to-face demonstrations, and written training guides with supporting component maintenance manuals.

    In 2018, Jamco America established a partnership with Object Theory, an early pioneer in mixed reality located in Portland, OR to create the AR. It provides a composite view that can easily guide a user through key maintenance tasks. This technology can be displayed through a variety of hardware, from handheld tablets to the latest Microsoft HoloLens headset.

    Jamco America’s vision is to ensure that the airlines’ operational efficiency is maximized. With the implementation of the HoloLens, trainee mechanics can work on their product hands-free, in real time, and without the need to refer to a separate manual. This system audibly communicates step-by-step instructions to the user as computer-generated images create a guiding overlay on the product. At the same time, the user has complete control over the pace of their work by selecting when they are ready to proceed to the next step.

    In addition, documents like the component maintenance manual will be easily accessible within the AR device. This combination of visual guidance and textual information provides a field ready, efficient, and comprehensive maintenance tool to solve problems as they arise.

    The system will also provide the ability for mechanics in the field to access whatever assistance is required, no matter where in the world a problem arises.

    Jamco America Product Support representatives will continue to communicate in real time with mechanics via remote assist. In those cases, both individuals will be able to see the same product and work together – through AR – to resolve the customer’s concern.