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Korean Air updates turbulence guidelines

Korean Air has announced it is to sign a contract with Airbus for 33 A350 family aircraft.
photo_camera Pic: Korean Air

Korean Air has renewed its cabin service procedures to prevent injuries from turbulence.

From now on, the airline will wrap up cabin services on all medium and long-haul routes 40 minutes before landing, 20 minutes earlier than previously. This service procedure change will allow inflight services to end before the airplane begins its descent to land.

Turbulence has become a persistent and growing problem in recent years with the number of incidents doubling in Q1 2024 compared to Q1 2019 with temperature differences between altitudes cited as the reason.

READ: Korean Air to use AI bots for pax phone calls

“In light of the recent turbulence trends, the airline is undertaking a comprehensive review of service strategies to ensure the highest standards of safety and travel experience for its passengers” a statement from Korean Air read.

While not attributable to turbulence, a Korean Air flight suffered a loss of cabin pressure in June. The aircraft, a B737MAX, dropped from 27,000ft to 9,000 feet in a matter of minutes to compensate. A number of passengers were treated for minor injuries.

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