Collins Aerospace is increasing the operating efficiency of inflight services, enhancing passenger experience and reducing cabin touchpoints with its new Electronic Cabin Bag (eCB) Solution. Now available to airlines across the globe, eCB digitalises and automates cabin crew tasks while enabling passengers to use their personal electronic devices for inflight shopping and service requests.
By digitising documents, inflight processes and inflight inventory, the eCB solution puts the information that the cabin crew needs to better serve passengers on one single device, replacing traditional paper-heavy processes. The solution also eliminates the need for passengers to touch high-traffic call buttons.
In addition, eCB enables airline passengers to access real-time onboard inventory of food, beverage and inflight shopping at any stage during the flight, with the knowledge that what is being shown to them is what is available to purchase. eCB is further enhanced when the aircraft has a satellite connection to enable real-time credit card payment verification, thereby reducing the levels of fraudulent transactions.
“eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel,” said Collins Aerospace’s general manager for commercial aviation & network services, Clotilde Enel-Rehel. “The data and analytics generated by eCB will also enable airlines to make informed decisions to better support their strategic and tactical planning.”
At the start of June, Collins Aerospace announced that it had been selected by Airbus to supply upgraded passenger service units (PSUs) for the delivery of the new A320 Family Airspace cabin. The advanced architecture and sleek new design is said to fit seamlessly within the new cabin, supporting a consistent passenger experience across the family of aircraft.
The advanced composite materials of the Collins PSU provide the strength and durability needed to handle each passenger touchpoint, including reading lights, air outlet valves and call attendant lights. The modular design is easily adjustable for a variety of seat pitches, enabling simple installation and removal.