Aircraft Cabin Management

Passenger Experience Conference 2023 agenda announced

This year’s Passenger Experience Conference (PEC) will take place at the Congress Center Hamburg (CCH) on Monday 5 June and will bring together experts and visionaries from airlines, airframers, OEMs, suppliers and design organisations to discuss the future of the passenger experience, onboard environments and services.

To register, access the website here. The conference will deliver more sessions geared towards WTCE attendees than ever before – focusing on inflight catering, onboard services and passenger comfort. WTCE (World Travel Catering & Onboard Services Expo) is the sister event of PEC along with AIX.

Polly Magraw, Event Director, WTCE, commented: “Complementing this year’s WTCE themes, we are excited to announce that the line-up for the 2023 Passenger Experience Conference has more relevant sessions for our core audience than ever before. Wellness, sustainability and creating memorable experiences are all key elements of WTCE this year and the sessions at PEC will help us to answer how we should be preparing for the future whilst ensuring the next generation is compelled by what airlines are able to offer in terms of onboard services and passenger comfort.

“After leaving the conference with a better understanding of the future and the trends shaping air travel, professionals can then visit WTCE armed with the intelligence to identify suppliers that will help them deliver an even better future onboard experience.“

The plenary session at the PEC will explore multi-modal transport trends; with the travel industry now fully opened-up, the latter half of the decade promises exciting new transport innovations and the potential for a multi-modal approach to mobility.

Executive Creative Director of design and innovation company Teague, Eric Bogner will lead a session on ‘Debunking the Seamless Journey’. Looking at how we can make passengers care about airline brands during a time when brand loyalty is fading, the session will explore how the world’s most valuable companies have found ways to build emotional connections with their customers across every touchpoint.

A session entitled ‘Preparing for 2030 and A New Travel Landscape’ will examine the compelling experiences that will attract Generation-Z and Generation Alpha customers, and keep them coming back.

Innovative travel leaders will share their strategic visions on how best to meet the expectations of passengers who will be travelling in the second half of this decade and for those keen to hear more on this topic, the ‘Good Vibrations’ session will use new research from Delft University of Technology to shed light on how best to meet the expectations of the passengers flying post 2025.

The event will also feature an interactive round table ‘Setting New Standards for Passenger Comfort’, will see participants from Collins Aerospace, Tronos Aviation Consulting, Flying Disabled and Delft University of Technology come together to discuss how airlines can deliver an inclusive cabin experience that meets the comfort needs of every traveller.

Green Revolution

‘Better Efficiency, Better Economics’ session at the event will look at how the passenger experience community is innovating and readying itself to reuse, repurpose and recycle the cabin interior and its onboard services. The panel will also examine how we can redefine what we waste today as an asset for tomorrow, and how to integrate recyclability into the business model.

The afternoon sessions at PEC will look at how the industry can ensure greater transparency across the supply chain, including the materials that go into products and parts that airlines and suppliers rely on. The discussion around ‘Energising Cabin Waste’ will explore how we can transform cabin waste into a resource that will help reduce the carbon footprint of travel.

‘Planning For The Low-Impact Future’ session led by FORMIA’s Sustainability Lead, Sarah Klatt-Walsh and the Executive Vice President of Sales & Marketing at Safran Cabin, Nathan Kwok, will see the cabin interior and onboard services communities discuss their net-zero carbon goals and strategies for delivery.

After a day of insightful sessions at the conference, delegates are invited to the Passenger Experience Conference Welcome Party which is free to attend for conference delegates

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