Swiss has completed trials of a new digital procedure for counting its passengers during the flight boarding process. In view of the trials’ success, the airline will now replace its present manual passenger counts with a digital process based on artificial intelligence from 2024. The adoption of the new AI-based procedure is planned for the third quarter of 2024 for short-haul services and the fourth quarter of 2024 for long-haul flights. In adopting the new procedure, the airline has opted for software provided by Berlin-based start-up Vion AI GmbH with the aim of making the boarding process faster and more efficient, which in turn will both enhance customers’ boarding comfort and ease the cabin crew’s workload.

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“We are proud to be working with Swiss to enhance the safety, security and efficiency of air transport at the European level,” said Vion AI CEO Michael Busch. “Our AI-based solution is founded on in-depth AI models which we develop in-house, and which reflect our firm commitment to innovation and cutting-edge technology. It’s this that enables us to offer the aviation sector tailored solutions for applications that demand high degrees of precision and care. We’re looking forward to collaborating with Swiss; and we’re convinced that we can jointly make a vital contribution to ensuring safer, more secure and more sustainable air travel.”