Air France KLM Martinair Cargo has launched a new ‘PLUS’ service level, specifically intended for cargo shipments requiring extra priority.
The new level will provide a range of benefits for key customers, including being given high priority when booking shipments, and receiving preferential treatment during loading and unloading.
Mathieu Fleisch, vice president of products and verticals at Air France KLM Martinair Cargo, said: “The ‘PLUS’ service level perfectly completes our product portfolio, offering an intermediate option between our General Cargo and Express products. This extra option has long been on our customers’ wish list.”
Air France KLM Martinair Cargo says that its ‘Express’ product remains the optimum choice for shipments requiring late delivery, early pick-up, or shorter connection times, but booking a ‘PLUS’ shipment is a hassle-free process.
Customers can book ‘PLUS’ services online via the Air France KLM Martinair Cargo’s myCargo customer portal or by contacting a dedicated customer service team.
GertJan Roelands, senior vice president commercial at Air France KLM Martinair Cargo, said: “The introduction of our new ‘PLUS’ service level is a new step in our commercial transformation, which is intended to deliver a best-in-class customer experience.
“Last month, we achieved a record 78 per cent online bookings. This new service offers an extra alternative and enhances our online customer journey, making it even easier for customers to do business with us.”
The new ‘PLUS’ service level is also available for bookings on CMA CGM AIR CARGO to destinations within the scope of the Air France KLM Martinair Cargo joint venture.
Air France KLM Martinair Cargo is the Air France-KLM Group’s dedicated air cargo business.