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Air India to digitalise cargo management with IBS Software solution

Air India Boeing 787 Dreamliner
photo_camera Air India utilises passenger aircraft for uplifting cargo. Credit: Heorshe/Adobe Stock

Air India has chosen IBS Software’s iCargo solution to support its digital transformation and expanding air cargo operations.

The iCargo solution will enable Air India to digitalise end-to-end cargo management, seamlessly integrating numerous cargo operations, from sales to billing within a single, integrated platform.

Nipun Aggarwal, chief commercial and transformation officer at Air India, said: “Air India is on a transformation journey to not only reaffirm its position as a global leader in aviation, but to also establish foundations for future growth.

“Air cargo is one of the key drivers of our roadmap for future growth, and technology will be at the core of it.”

The partnership comes at a time when Air India has embarked on a significant digital transformation of its core businesses across passenger services, fleet, and cargo operations.

Somit Goyal, chief executive at IBS Software, said: “The Indian aviation market is on a major upswing, and we are excited to be partnered with a company that is dedicated to driving this growth.

“We are proud that our market-leading digital platform for the air cargo industry will support the ambitious transformation goals of Air India’s cargo offering and take it from strength to strength.”

The first end-to-end implementation of iCargo is expected to be delivered within nine months from the project’s start, with subsequent phases to be introduced gradually.

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