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Etihad Cargo boosts booking process with new pricing tool

Etihad Cargo boosts booking process with new pricing tool
photo_camera Credit: Andrei Armiagov/Adobe Stock

Etihad Cargo has launched an Instant Offer Rate (IOR) tool that enhances the carrier’s online booking portal.

The tool helps to streamline booking processes, provide faster response times and offer improved levels of customer service.

Developed in collaboration with IBS Software, IOR will enable Etihad Cargo to boost efficiency, reducing pricing transaction times by up to 70 per cent.

Utilising automation, Etihad Cargo says the IOR feature will enhance the booking experience for its partners and customers. Prices are instantly generated based on five key booking and flight parameters, including density, departure day, direct and indirect flights, flight demand and requested services.

Using this data, the IOR solution will provide the best available price to customers within a few seconds, offering a seamless, user-friendly booking process via Etihad Cargo’s online portal.

Leonard Rodrigues, head of revenue management and network planning at Etihad Cargo, said: “Since launching Etihad Cargo’s revamped booking portal, the carrier has continued to add features that enhance the customer journey, making it easier and more intuitive for partners and customers to make bookings.”

Rodrigues continued: “By giving portal users instant access to prices based on their unique requirements, partners and customers have all the tools they need to make a booking within seconds and with the confidence their cargo will be transported across Etihad Cargo’s global network safely, securely and reliably at the most competitive price.”

The launch of IOR is the latest feature to be added to Etihad Cargo’s booking portal, following the recent addition of features enabling the booking of cats, dogs and dangerous goods.

The carrier states remains committed to enhancing customer service with the development and implementation of customer-centric features and tools as part of its ongoing digitalisation strategy.

READ MORE NEWS: Copenhagen added to Etihad Cargo’s partnership with WFS

Etihad Cargo boosts booking process with new pricing tool
Etihad Cargo Instant Offer Rate (IOR) booking portal

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