DHL launches online freight forwarding platform

DHL: online freight forwarding platform

DHL Global has announced the pilot launch of myDHLi, a fully integrated online platform for freight forwarding customers.

The new platform offers customers completely transparent management of freight rates, offers, transport modes, carbon emissions, and all other relevant shipment data is readily available and can be displayed in detailed analyses and reports.

Customers have full visibility and control over all shipping and transport modes, 24 hours a day, seven days a week, according to the company. 

The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and incorporates them into one platform. 

Additionally, the new tracking service uses end-to-end information to make shipments across air and ocean visible nearly in real-time, giving users complete control, from pick-up to final delivery.

One of the platform’s most unique features according to the company is the built-in social media elements like follow and share functions that simplify communication along the supply chain by enabling customers to exchange information with colleagues, customers and suppliers.

Furthermore, data can be easily analysed and exported or directly integrated to own systems, based on a suite of APIs.

Another new feature is myDHLi Documents, which offers quick and easy access to downloadable shipment documents, including quotes, commercial invoices, packing lists, house bills, invoices and proof of delivery.

CEO of DHL Global Forwarding US, David Goldberg, said: “Despite accelerating digitalisation and super-fast connectivity customers have a need for reduced complexity. And that is exactly what our tool does.

“We have created a one-stop customer portal that is tailored to the needs of our customers. By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere.

“We strongly believe that digitalisation bears the potential to ease and improve the daily business of shippers and freight forwarders simultaneously.

“This is even truer during unpredictable and challenging times such as those we are currently facing with Covid-19, and which might now act as an accelerator for digitising the industry.

“That is what digitalisation means to us and why we made it a cornerstone of our strategy 2025.”

The launch begins with a pilot phase, including selected customers from five continents (North America, Europe, Asia, Australia, Africa). 

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