Low Cost & Regional

Trip.com and LATAM Airlines agree comprehensive distribution deal

photo_camera From left to right: Juan Villanova, Trip.com airlines director Spain, Benelux & Latin America, Thibaud Morand, LATAM Airlines general manager of Europe, Andreas Schek, LATAM airlines global sales vice president and Henk van der Velde, Trip.com regional director of southern Europe & Benelux, Latin America & Africa

LATAM Airlines has signed a new distribution deal with global online travel agent Trip.com Group to provide bookers with an expanded range of flights and fares.

The agreement encompasses New Distribution Capability (NDC) content and technology which will ensure Trip.com can offer the full range of LATAM routes and deals.

The partnership will also provide travellers with a more streamlined ticketing experience and connectivity to over 144 destinations in 22 countries and regions, including Latin America, the Caribbean, North America, Europe, Africa, and Oceania.

As well as a comprehensive range of fares, NDC standard technology will also enable options to buy additional products, services, and add-ons such as baggage allowance and seats.

Trip.com said its customers will be able to access a broader range of ancillary services and more detailed information by browsing the change and cancellation policy section during checkout, leading to improved after-sales services.

Juan Villanova, sales manager of Trip.com for Spain and Latin America, said: “Our commitment is to improve our product offerings to guarantee the highest customer satisfaction. With this tech solution, our passengers will have access to an improved and more competitive selection of flights and products.”

The agreement will see shopping engine integrated for ticket sales via some of Trip.com Group’s leading brands, offering a cost advantage to both suppliers and customers.

Henk Van der Velde, regional director for Southern Europe and Latin America for Trip.com Group’s flight Department, said:

“We are delighted to collaborate with LATAM Airlines Group in the implementation of an NDC standard, and offer solutions for everyone via a shopping engine, which has yielded excellent results.

“I look forward to continuing this collaboration and bringing new features that positively impact our customer’s travel experience.”

Andreas Schek, vice president of sales and branding of LATAM Airlines Group, added: “We are proud of this collaboration with Trip.com Group on the implementation of the NDC standard, as it allows us to explore ways to enhance its efficiency further.

“This is a significant milestone in the future of distribution that will benefit our global customers.”


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