Liebherr-Aerospace has launched a new customer service platform that offers online support and services tailored to the needs of customers.
The launch is the culmination of a year-long process in which the company has transformed its traditional customer portal into a service platform that not only gives access to technical publications, but also provides automated functions that facilitate business interactions and make the search for information faster.
“Meeting customer expectations is the goal of the ‘Customer Service Platform’ project,” said Liebherr-Aerospace & Transportation’s chief services officer Alex Vlielander. “Our new service platform is bringing them increased efficiency and effectiveness by granting access to customised information quickly and in a highly secured environment.”
The new platform features several new functionalities, such as ‘Repair Order Status’ and ‘Technical Request’ services, as well as an enhanced range of training services for airlines and MROs with a new set of dedicated digital solutions. Customers can also exchange direct messages with experts in “just a few clicks”.
Liebherr-Aerospace said additional services would be made available throughout 2021 and 2022.