Air Canada has announced a series of measures to make travel more comfortable and consistently reliable for customers with disabilities.
The actions being taken will accelerate the airline’s three-year strategy announced earlier this year, and are intended to reduce or eliminate major sources of dissatisfaction and trip disruption for customers with disabilities.
“In June, we released our three-year accessibility plan. The measures we are announcing today accelerate key components in that plan. This includes improving boarding and seating, better customer communications, new processes to prevent delays or damage to mobility devices, more training and an investment in equipment such as lifts. We also intend to implement further measures as we strive to make Air Canada accessible for people managing disabilities,” said Craig Landry, Executive Vice President and Chief Operations Officer at Air Canada.
Immediate measures include improvements in boarding, correct storage of mobility aids and better training for all of the airlines’ employees.