Aircraft Cabin Management

Air Canada’s Spafax in-flight entertainment scoops APEX Passenger award

Air Canada’s in-fight entertainment system has been honoured at the APEX Passenger awards.

The Spafax system scooped the award for Best Entertainment in North America beating other north American global network carriers to claim the passenger-voted award.

In partnership with TripIt from Concur, the APEX Passenger Choice Awards recognise advancements in seat comfort, cabin service, in-flight entertainment, food and beverage, and Wi-Fi.

Alex Glavonich, managing director of Spafax Canada, said: “We are incredibly proud to have contributed to Air Canada’s success in winning the APEX Passenger Choice Award for Best Entertainment in North America.

“This accolade speaks to our team’s commitment to delivering the most engaging and innovative content for passengers, ensuring a memorable travel experience.

“We look forward to continuing our collaboration with Air Canada and pushing the boundaries of in-flight entertainment.”

The Spafax and Air Canada partnership began in 1992 and since has achieved key milestones, such as new system launches, implementing content increases, producing safety videos, and supporting content partnerships with the likes of BritBox and Crave.

Spafax has also provided Air Canada with aircraft content loading services since 2010 and has published Air Canada enRoute magazine since 1998.

Norman Haughton, director of in-flight digital entertainment, Wi-Fi, media sales, and analytics at Air Canada, added:

“This prestigious APEX award recognizes Air Canada’s dedication to providing a top-tier passenger experience.

“We are grateful for the hard work and expertise of the Spafax team, and we are excited to keep raising the bar for in-flight entertainment and customer satisfaction in the years to come.”

Air Canada recently introduced 25 percent more content, including Live TV, a wide selection of “binge-worthy” shows, new release movies, classic favourites, music, audiobooks, and podcasts.

Passengers can now enjoy over 1,000 hours of entertainment in 15 languages.

Pic: (from left to right) Kayleigh Hennessey, manager, content and media sales, Air Canada; Joe Leader, chief executive Airline Passenger Experience Association; Norman Haughton, director of in-flight digital entertainment, Wi-Fi, media sales, and analytics at Air Canada; Russell Villamor, manager, strategic procurement – commercial and IT at Air Canada.


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