Aircraft Cabin Management

KLM wins APEX Award for health & safety

KLM has been awarded the APEX Diamond Award for health safety. This award is the highest possible level of certification for airlines in the area of health and safety. KLM is the second European airline to receive its Diamond certification, after Virgin Atlantic.

Commenting on the award, executive VP of customer experience at KLM Boet Kreiken said: “We have made the health and hygiene of our customers, employees and society as a whole our number one priority in these times. Achieving the highest possible level of APEX certification means that KLM is one of the leading airlines in the field of hygiene and health safety.

“People choose to travel with us because we fly responsibly. That is why we have analysed our entire customer journey this year and set the highest possible standard to ensure optimal health and hygiene for our customers, before, during and after their journey. This APEX status is an important guarantee for travellers that they are flying safely with KLM at the highest possible level worldwide.”

APEX (the Airline Passenger Experience Association) aims to encourage airlines to take on a proactive role in the safe resumption of global travel and to create a common standard for passenger health and hygiene during travel. APEX Health Safety sets the industry standard for customer-centric Covid-19 certification. “It is a commendable achievement that will be recognised by your customers and that will position you as a leader in health and hygiene,” the APEX report states.

APEX was founded 42 years ago and has since developed into a renowned research and evaluation organisation in the field of airline passenger experience. When the Covid-19 pandemic broke out, APEX created the Health Safety Award. Singapore Airlines and Qatar Airways, among others, have since been awarded this recognition.

In April, KLM began installing wifi technology on a number of its Boeing 737 fleet of aircraft. The first Boeing 737-800 is now equipped to offer this service. To achieve this, KLM partnered with communications company Viasat, which will supply and maintain the necessary technology. Viasat’s wifi equipment will be installed on a total of 18 Boeing 737-800s. The schedule calls for this installation to be completed by the end of the year.

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