ANA (All Nippon Airways) has introduced “neoAI Chat,” a generative AI platform developed by neoAI Corporation. Beginning this month, the platform will be deployed across ANA Group companies and departments involved in aircraft operations, including airport, cabin and flight operations.

The airline previously conducted a successful trial of the system at Narita Airport, starting in August 2024. The platform addresses a key industry challenge: airlines’ growing difficulty in quickly and precisely retrieving information from complex regulations, a process that has traditionally depended on individual expertise and lengthy manual searches.

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“We’re honored to partner with ANA, a key player in Japan’s airline industry, to enhance aircraft operations using generative AI,” said Shunsuke Chiba, President and CEO of neoAI. “By integrating neoAI’s technology with ANA’s long-standing, firm commitment to safety and quality, we will maximize on-site knowledge and achieve both accuracy and efficiency in operations. We are confident that this initiative will serve as a model case for creating new value in the industrial infrastructure domain through the co-creation of AI and humans, thereby accelerating the utilization of AI across Japanese companies.”