Sean Doyle, CEO of British Airways has hinted at plans to improve the airlines offering at both ends of the aircraft.
In an interview with the UK’s Sunday Times, he said that he wanted to ‘surprise and delight’
passengers in economy, saying that the airline was looking at introducing complementary hot drinks on its ‘longer short-haul’ routes. Since making the comments at the weekend, free tea has been served on routes between London to Amman and Cairo.
Meanwhile, customers in economy and premium economy on long haul routes now get to enjoy a gratis ice cream between meals.
A possible problem for Doyle is that his predecessor, Alex Cruz, reconfigured the cabins which increased seating at the expense of galley space, so the amount of complementary delight the airline is able to serve must surely be limited.
First and business class passengers will also see an upgrade to their surroundings, as Doyle mulls whether to introduce modern amenities such as doors on the seats of the airline’s fleet of 12 A380s. The newspaper article suggests that the super jumbo’s might undergo a complete re-fit with first class section moving upstairs on the double-decker aircraft.