Aircraft interior solutions specialist Bucher Group has won the Excellent Customer Support award in the Airbus Customer Support Awards.
This is the ninth year the company has won this prestigious award. The award recognises customer support performance by selected cabin equipment suppliers regarding products, services and costs and is based on the results of a survey of global airline customers.
The award also reflects Airbus’ rating for supplier engagement, spares and repair performance and provided support and is designed to guide Airbus customers during their equipment selection process. Eligible suppliers are rated against these key criteria.
Bucher’s successful customer-centric approach and commitment was recognised once again with the company achieving this excellent result. Commenting on the award, Beat Burlet, CEO of Bucher Group said:
“As a niche player, our agility and proximity to our customers enables us to maintain our customer focus year after year. We also owe this award in large part to our outstanding program management team and to our excellent relationships that we have developed with our customers.
“The results speak for themselves. For the ninth time, we have been awarded for our excellent customer service, repair performance and tireless efforts. It is this interaction of services that leads to very good survey results.”
Bucher Group has sites in Fällanden, Switzerland, Everett in the US and Sinn-Fleisbach, Germany. The company’s wide range of products includes galleys for single aisle and long-range aircraft cabin, stowage units, front row monuments, crew work stations, partition walls and doghouses, seat components/furnishing, medical systems and VIP aircraft interior.