United Airlines has launched a tool on its app and website that makes it easier for wheelchair users to find flights that can accommodate their mobility device. The airline also announced that eligible customers may seek a refund of the fare difference if a customer needs to pay more for a flight that can accommodate the chair.

Customers can now use the filters on the flight search results page before selecting their flight. After clicking on the wheelchair filter tab near the upper portion of the screen, customers can then enter the specific dimensions of their mobility device.

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“The more we know about a customer’s device, the more likely their experience will be a good one – from booking and check-in to the flight itself,” said Linda Jojo, Executive Vice President and Chief Customer Officer for United. “These new tools and policies also set our employees up for success, especially those working on the ramp or at the gate.”

Last year, United and United Express together carried more than 200,000 checked wheelchairs.

In addition to working with the airline’s Accessible Travel Advisory Board, United collaborated with United Spinal Association and Numotion to develop these industry-first initiatives.