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Cargo iQ names new executive director and launches new membership scheme

Cargo iQ has announced the appointment of Marie Seco-Köppen as its new executive director from May 2024.
photo_camera Marie Seco-Köppen

Cargo iQ has announced the appointment of Marie Seco-Köppen as its new executive director from May 2024.

The air cargo quality standards group has also formally launched a new membership engagement scheme which aims to further drive quality in the air cargo industry.

The scheme includes a tiered membership programme as well as a scorecard system measuring Key Performance Indicators (KPIs) across cargo movements, with both initiatives being piloted by Cargo iQ board members.

Seco-Köppen – who is currently the Master Operating Plan (MOP) Working Group chair at Cargo iQ – has over 20 years of experience in delivering process improvements and digitalisation within the global air freight sector.

She joins Cargo iQ from Im3pact AG and will take over from the current executive director, Lothar Moehle who has been a driving member of the organisation since its inception 26 years ago.

Moehle is retiring in June after a 50-year career in air cargo.

A new chapter

Seco-Köppen said: “This new chapter promises to be exciting, and I am looking forward to engaging with the board and members to further extend Cargo iQ’s unique cross-stakeholder quality programme.

“In our fragmented industry, quality standards and digitalisation remain crucial to attain increased performance visibility, which is required to remove redundancies and jointly drive-up service consistency for the shipper.”

Moehle said: “Cargo iQ is taking the next step in driving quality in our industry by engaging members in two initiatives that put implementation transparency at the heart of the process, as well as ensuring all stakeholders have clear KPIs against which they can measure success and define improvements.

“The scorecard system will be open for all air cargo stakeholders who engage with Cargo iQ members to use, to measure the quality of their partner’s service, but also their own performance.”

The scorecard initiative, which is under development for both forwarder-carrier and carrier-ground handling agent relationships, concentrates on measuring selected Cargo iQ Milestones, including Notified for Delivery (NFD) performance, which is a core KPI for the group.

Other KPIs are related to timely and complete information exchange during the execution along the shipment journey.

Rutger Jan Pegels, director performance management at KLM Cargo and vice chair of Cargo iQ, said: “For balance, we also include important Data Input Quality KPIs, as one cannot perform a service if data is input incorrectly.

The tier system scheme awards members Bronze, Silver, or Gold membership according to level of implementation and conformance to reporting.

Kerstin Strauss, vice president of global operations air logistics at Kuehne + Nagel and chair of Cargo iQ, said: “With these new initiatives, we are creating more transparency among members related to the level of implementation towards whole network and or shipment scope.

“We are facilitating focused dialog on improvement to reach higher coverage.”

READ MORE NEWS: Neutral Air Partner and Cargo iQ join to enhance air cargo standards


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