Corsair, a long-haul airline based in France, has adopted ECS Group’s Pathfinder software tracking service which provides real-time visibility into the status of shipments.

Developed by ECS Group’s Cargo Digital Factory team in 2019, this web-based track-and-trace system is now accessible to carriers regardless of whether they have a GSSA contract with ECS.

Corsair operates from Paris/Orly, Lyon, Marseille, Bordeaux, and Nantes to destinations within the Caribbean, the Indian Ocean, Africa, and Canada, and is the inaugural airline to enroll in Pathfinder as an individual service module.

Jean Ceccaldi, managing director of AeroCargo by ECS Group, said: “This is the first time we are implementing Pathfinder as an add-on option to our GSSA contract, and not only as part of the TCM package.

“We are proud that one of our oldest, and certainly among the most consistent customers can now enjoy the full benefit of our best-in-class tracking solution.

“We have been the exclusive GSSA for Corsair since 1986, and that is an exceptional record within ECS Group. Long may it continue.”

Dimitri Arnaudin, director digital and innovation of ECS Group, said: “Pathfinder will celebrate its fifth anniversary in August of this year. Our mission is to provide the air cargo industry with the ultimate real-time shipment tracking solution, offering full shipment information at a single glance.

“We have grown our Pathfinder customer base and continuously enhanced the product to include features such as in-flight geolocation (map view) and notifications to customers. As a result, our solution is currently one of the best on the market.

“With this tool, our airline customers can now offer a best-in-class service to forwarders.”

The need for customers to have complete shipment journey visibility has become more and more important in recent years.

Adrien Chauvière, cargo manager at Corsair, said: “Our customers want to know where their shipments are at any given time and expect us to deliver at least the same standard of information that they are used to when privately ordering goods online.

“The situation in the air cargo industry is still very fragmented, and until we switched to Pathfinder, much of our tracking process was carried out by phone or email. The process was largely manual, time-consuming, and far from seamless, let alone capable of providing real-time information.

“Of all the possible alternatives on the market, Pathfinder stood out as the best option with the best design. It lives up to the excellent software quality we are used to from ECS Group’s Cargo Digital Factory solution suite.

“All Corsair destinations – including our trucking-only locations – are uploaded in the system. Pathfinder has proven to be an additional element of confidence for our customers and has greatly increased customer satisfaction.”

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