Air Cargo Management

Emirates SkyCargo improves digital customer experience with CargoAi

Emirates SkyCargo
photo_camera Credit: Adobe Stock

Emirates SkyCargo is now live on CargoMART, CargoAi’s marketplace solution.

The availability means the airfreight division of Emirates can further advance its digital customer experience and optimise booking processes with real-time information.

The partnership launched in the Netherlands, Spain, and France, and will soon become live for customers in select countries across Europe, the Americas, Africa, the Far East, and Australasia.

Through the CargoMART solution, customers can access Emirates SkyCargo schedules, tariffs, and contract rates, along with real-time access to available capacity, enabling immediate bookings 24/7.

The partnership drives greater efficiency and accuracy, and once the system is fully operational, over 10,000 freight forwarders on CargoAi’s database will have access.

Nabil Sultan, divisional senior vice president at Emirates SkyCargo, said: “As we increase our digital connectivity, we are able to offer more choice for our customers to connect with Emirates SkyCargo’s market-leading capabilities and extensive global network.

“CargoAi’s digital touchpoint enables both our existing and new customers from across the world to book with Emirates SkyCargo at their convenience, providing an additional channel that further strengthens our world class customer experience.”

Matt Petot, chief executive of CargoAi, said: “We are thrilled to partner with Emirates SkyCargo to enhance their digital customer experience through our marketplace solution, CargoMART. By providing real-time pricing and capacity information, we empower our mutual customers with greater choice and convenience, enabling them to make immediate bookings 24/7.

“This collaboration exemplifies our commitment to driving efficiency and accuracy in airfreight, and we look forward to further strengthening the world-class customer experience provided by Emirates SkyCargo.”

Emirates SkyCargo’s five core products are listed on CargoMART: Emirates Fresh, Emirates Fresh Breathe, Emirates AOG, Emirates Airfreight Priority, and Emirates Airfreight.

Emirates SkyCargo CargoAi
The new channel unlocks more choice for customers, empowering them with real-time pricing and capacity information on Emirates SkyCargo services.

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