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Emirates SkyCargo takes major step on its digital journey with WebCargo partnership

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Emirates SkyCargo has partnered with WebCargo by Freightos to offer a new channel for its customers to directly access and book its flights for cargo shipments.

The move to a digital air cargo booking platform is intended to enhance user experience and booking efficiency, Emirates SkyCargo said.

“Emirates SkyCargo continues to develop and implement digital technologies that enable us to improve our operations at the backend and enhance our customer experience at the frontline,” said Emirates’ divisional senior vice president, cargo Nabil Sultan.

“Partnering with WebCargo enables us to improve access to our products and services, and provide a secure and convenient booking channel for our customers. This is one of several initiatives in the pipeline as we work hard to ensure that every Emirates SkyCargo touchpoint, from booking to tracking to delivery, is a world class experience for our customers.”

Freightos Group’s CEO Zvi Schreiber commented: “We are proud to partner with Emirates SkyCargo, one of the world’s largest airlines, on their journey to power more efficient supply chains. WebCargo connects over 10,000 freight forwarding offices globally to airlines representing over 40 per cent of available global air cargo capacity and we continue to see that instant pricing and booking, whether on or via WebCargo’s APIs, delivers dramatic improvements in efficiency and data reliability, while providing the flexibility needed to navigate today’s supply chain disruptions.”

Emirates SkyCargo said it would roll out customer access to the WebCargo platform in a phased manner, with Spain, the Netherlands, Germany, France, Italy, the United Kingdom and Turkey now live. By the end of October, Emirates SkyCargo’s inventory on the WebCargo platform will be available to customers across all of Europe, followed by Australia and the US in November. Customers in Asia and Africa will have access by January 2023.

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