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Korean Air connects its cargo booking system with DHL Global Forwarding

Korean Air has connected its cargo booking system with DHL Global Forwarding, allowing the freight forwarder to book cargo on Korean Air flights directly from its system, bypassing the need to access the airline’s platform.

Korean Air has connected its cargo booking system with DHL Global Forwarding, allowing the freight forwarder to book cargo on Korean Air flights directly from its system, bypassing the need to access the airline’s platform.

This is the first time that the airline is connecting its booking system directly with a freight forwarder.

The API (Application Programming Interface) system integration enhances workflow efficiency by enabling real-time data exchange between airlines and customers, facilitating easier access to flight schedules and air cargo rates.

Korean Air says it is dedicated to enhancing efficiency and elevating customer experience and is implementing technological advancements underscoring its commitment to providing bespoke services tailored to diverse customer needs.

Jaedong Eum, senior vice president and head of cargo business division at Korean Air, said: “In establishing direct connectivity with a prominent customer like DHL Global Forwarding, we are able to offer advanced services.

“Looking ahead, we are dedicated to exploring innovative channels to extend our system connections, enhancing our service offerings for an even broader clientele.”

Max Sauberschwarz, global head of air freight at DHL Global Forwarding, said: “We are excited to announce our direct booking connection with our long-lasting partner Korean Air Cargo through CargoWise. This streamlines our internal processes and enhances efficiency for our customers.

“This is another step in our digital journey and demonstrates our ongoing commitment to delivering value in air freight for our customers.”

Korean Air ranks among the world’s top five cargo companies and is the largest transpacific air freight carrier in terms of capacity.

READ MORE NEWS: Korean Air places $13bn Airbus A350 order

 

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