New research has revealed an impending talent crisis in the air cargo sector, with 59% of workers considering leaving the industry.

The findings come from an exclusive survey conducted by Aviation Business News (ABN) in partnership with IBS Software, revealing the realities of an industry facing increasing challenges in talent retention and workforce engagement.

Key frustrations from respondents include outdated technology and an unpredictable work environment driven by global instability.

Modernising technology is crucial for workers, with 63% of respondents saying that better data access would improve efficiency and job satisfaction. However, a lack of skilled staff poses a major operational challenge, emphasising the need for training and upskilling.

Despite challenges, nearly half of respondents (49%) were drawn to air cargo by a passion for aviation, and 68% still find their roles exciting. Yet, workforce well-being remains a concern, with 26% reporting burnout, 22% see limited career growth, and 16% feel undervalued.

Craig Waters, Editor of Air Cargo Management at ABN, said: “It is no secret that the air cargo industry is under pressure; with changing global policies, economic uncertainty and a growing talent shortage, operations are challenging. To stay competitive, air cargo needs a reset.

“We wanted to find out from air cargo professionals what their biggest concerns are. Where do frustrations lie? What are their top worries? What do they value most in their roles? Can AI and data-driven tools improve working conditions – or will they create new challenges?”

Waters added: “As demand for speed, transparency and efficiency grows, air cargo companies not only need modern digital solutions that can streamline workflows, reduce costs and improve overall service reliability, they also need to invest in people who can drive the industry forward.

“The results from our survey make for interesting reading, suggesting that those companies willing to evolve will thrive, while those that resist change risk falling behind.”

Radhesh Menon, head of product, cargo and logistics at IBS Software, said: “Business leaders in the air cargo industry need to be aware of the huge frustrations outdated technology causes for dissatisfied employees and the impact to the wider organisation. The industry cannot afford to ignore the fact that motivated, skilled staff are critical to the success of the sector – especially when you consider the next generation of workers who are far more tuned to newer and more connected ways of working.”

Menon added: “Our research shows that 39% of air cargo workers themselves identify talent shortages as a core issue for their company. Without a motivated, satisfied workforce, air cargo’s operational ability is threatened. The value air cargo has globally in terms of wider trade, is dependent on the skilled, and passionate staff who care about aviation.”

The research was conducted by Edge Insight and ABN between 5 February and 3 March 2025, gathering insights from 142 air cargo professionals. To read the full report, click here.