As part of a pilot scheme, Cathay Cargo is placing its rates and availability in Kuehne+Nagel’s booking engine, enabling users to access space, rates, and secure instant confirmation from its inventory.
This two-phase application programming interface (API) pilot scheme with Kuehne+Nagel in the Americas and latterly in Europe, marks the first time that Cathay Cargo has enabled booking functionality to be accessed from a freight forwarder’s host system.
Cathay Cargo’s director cargo, Tom Owen, said: “At Cathay Cargo, we know how important it is to move alongside our customers.
Holger Ketz, global head of air logistics network and carrier management at Kuehne+Nagel, said: “The long-standing cooperation with Cathay Cargo has been key to the successful implementation of the API interface.
“By having direct access to Cathay Cargo’s booking platform from our transport management system, we can offer a more efficient and user-friendly booking experience for our customers.”
Cathay Cargo says this development is part of its wider digital strategy in operations and to strengthen its customer experience at every touchpoint.
Owen added: “The successful implementation of this API integration demonstrates our commitment to embracing new technologies to enhance transparency, trust and the overall user experience, as well as offering more efficient and effective management of global accounts.
“Our digitalisation programme will help Cathay Cargo stay at the forefront of the industry and meet the evolving needs of our customers as we work towards our vision of becoming the world’s most customer-centric air-cargo service brand.”
Cathay Cargo says that it aims to develop the API’s functionality and make it available to more global account customers this year.