DAMCO has announced that, as part of its ongoing focus to deliver value-effective, tailored freight forwarding solutions, it has simplified its core offering, defining three products with bespoke online features.
The three services are now branded as Air/Ocean Standard, Plus and Customised. The company says all products offer full track and trace functions and online booking, with the Customised services including tailored benefits such as customised reports, an order management system giving visibility from purchase order to proof of delivery on a dashboard, and third-party updates.
DAMCO’s chief executive officer, Saskia Groen-in’t-Woud said: “We have simplified and refined our offering after listening to our customers’ feedback, to ensure that we support their growth with value-effective services, which meet their exact needs.”
DAMCO says its Plus service offers a dedicated customer portal with a secure working environment where users have various access levels and role-specific to-do lists.
“Through digitalisation, we are empowering our customers and staff to be able to make improved business decisions based on honest, real time information and ensure they can effectively manage risks by rapidly responding and reacting to disruptions and changing market situations,” DAMCO’s chief operating officer, Martin Ring explained.
“Our experienced customer services team will continue to be the backbone of our offering.”
Evolving to meet industry needs
DAMCO says its business resilience programme, which is part of the freight forwarder’s ongoing growth and development strategy, identifies, assesses, categorises and records every risk to ensure that product continues on its journey along the entire supply chain. As part of the programme, the company will be opening a new UK air freight facility at Heathrow later this month.
“Our business is iterative and we follow our customers’ evolution, bringing years of freight forwarding experience and close supplier relationships together,” Groen-in’t-Woud commented.
Find out more about DAMCO’s air freight offering.