Gebrüder Weiss has launched its myGW digital customer portal in an aim to provide customers with real-time information about their goods being transported.
It is now available to all of the company’s customers in Austria, Germany, Switzerland, the Czech Republic, Hungary, and Slovakia with plans to roll it out more in the future.
With its myGW platform, Gebrüder Weiss covers the services of all business areas and, in doing so, says that it would like to ensure that its customers have quick and easy access to the company at all times. This means that, from now on, all communications with the logistics service provider can be handled via the online e-portal.
Gebrüder Weiss CEO, Wolfram Senger-Weiss, said: “With myGW, we have created a digital platform through which we can provide our customers with real-time information about their flow of goods – for land transports, air and sea freight, and warehouse logistics. Not only does this ensure a maximum degree of transparency but also facilitates the flow of information throughout the entire supply chain. MyGW also enables our customers to provide their own customers with information about the exact status of their consignments at all times. A huge advantage.
“Thanks to the support provided by our pilot customers, we have been able to hone the new portal to the needs of our users. Now that the pilot phase has been concluded, the portal can be used immediately by all users in a full and unrestricted way. MyGW is intuitively designed, with customer feedback showing that the portal is very easy to use and understand. The resulting time savings represent an additional added value.
“The company says that launching the myGW customer portal represents another important step in the digitalisation strategy of Gebrüder Weiss, which is described by Wolfram Senger-Weiss as follows: “We have over 150 locations around the world and rely on the abilities of more than 7,000 employees, meaning that we have a considerable amount of expertise in physically handling transport and logistics orders.
“We are now able to gradually complement this traditional expertise with new digital offers to enable an unparalleled level of customer satisfaction in the logistics business. With our commitment to operational and digital excellence, it is our aim to offer our customers the best of both worlds and to cement our position as a benchmark for quality in our industry.”