Japan Airlines implements CHAMP solution to create “seamless” end-to-end service

Japan Airlines Cargo
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Japan Airlines has implemented CHAMP Cargosystems’ ‘API Gateway’ solution to power a new domestic air cargo service.

The solution integrates air and land options, and provides an end-to-end experience for customers, according to Japan Airlines. The airline said it would also be able to offer capacity to its business partners by allowing them to match shipment requests from shippers with available flights.

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API Gateway enables the airline to use a suite of APIs that connect its new domestic service to the airline’s cargo management system ‘Cargospot’, developed and operated by CHAMP. The solution was implemented remotely by CHAMP in just under eight weeks – from concept to go live on 1 December 2020.

“CHAMP has delivered a truly innovative solution,” said Japan Airlines Cargo’s vice president, administration, cargo & mail Yasunari Taniguchi. “Instead of arranging land and air transportation separately, and manually comparing the different options, the power of CHAMP’s APIs now allows us to connect and provide an easier and seamless end-to-end proposition to our valued customers.

“We are delighted with the smooth roll-out and business transformation, and with the excellent cooperation of CHAMP’s delivery team.”

CHAMP Cargosystems’ VP global products Lee Booth: “We are pleased to support JAL in this exciting project, allowing the airline’s customers to book across an end-to-end transportation chain.

“Our APIs are helping JAL to accelerate digitalisation and create new business streams through these latest technologies.”

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