Eurowings has entered into a five-year contract to deploy Sita Bag Journey software for real-time tracking information of passenger bags.
Using the software, Eurowings staff will know where each bag is along the journey, including precise, real-time details of where the bag is inside the airport. In the future, the airline will have the ability to share baggage tracking data with passengers using the software company’s Bag Journey API.
Mishandled baggage is a significant pain point for the aviation industry and costs billions annually, but the new software will mean that the airline will comply with IATA’s baggage tracking resolution 753 which requires airlines to track bags at four key stages: check-in, loading onto an aircraft, transfers, and arrival.
Sergio Colella, SITA President for Europe, said: “Getting your baggage on time and knowing where it is during the journey is proven to be a key element of a great travel experience and an essential driver for customer satisfaction. This agreement underscores Eurowings’ continuous dedication to delivering a great passenger experience while achieving significant efficiencies on the operational side.”