London City Airport has released a new video showcasing how the airport is protecting the wellbeing of its passengers.

    The video explains the safety measures put in place at the airport in response to the coronavirus pandemic and focuses on ‘how London City will offer safe, careful and speedy journeys to customers’.

    Flights at the airport resumed on 21 June with BA CityFlyer’s flight between the Isle of Man and London. BA CityFlyer is also planning to resume its flights to Ibiza, Florence, Málaga and Palma from 10 July, with KLM resuming its route between Amsterdam and London City Airport on 13 July.

    Completely new UK routes have also been announced to begin on 6 July between London and Teesside and London and Dundee in Scotland, operated by Eastern Airways and Loganair respectively.

    Enhanced cleaning regime

    The airport says a range of measures have been put in place to create a safe and convenient environment for passengers and staff. These measures include an enhanced cleaning regime, touch-free hand sanitiser stations, one-way systems and perspex screens at key interaction points such as check-in desks.

    The airport has also introduced clear signage and floor markings to help maintain social distancing and guide passengers through the airport. Advance crowd monitoring technology is used to identify and manage busy areas.

    Other measures include on-contact, automatic temperature checking technology for rapid preliminary screening and staff using face masks or visors and gloves.

    Reassuring passengers

    “We want to reassure passengers that it is safe to travel and I hope this video allows them to understand the measures we have taken to protect their health and wellbeing”, London City Airport COO Alison FitzGerald commented.

    “We also hope to demonstrate that, despite additional safety measures, the uniquely important aspects of the customer experience at City have not changed at all. We will still be able offer the fastest airport experience in London and our staff will continue to welcome our customers in a warm, kind and respectful East London way.”

    The new safety measures video can be viewed here, and London City Airport has also published a welcome back message to passengers by CEO Robert Sinclair.