Regional and City Airports (RCA) is celebrating a top ranking from the Civil Aviation Authority for the quality of customer service provided to disabled and less mobile passengers at all three passenger airports it owns and operates – Exeter Airport, Norwich Airport, and Bournemouth Airport.
The CAA’s annual Airport Accessibility Report, assessing 26 of the largest UK airports, has rated all three RCA airports as ‘very good’ – the highest ranking – in all four quarters from April 2022 to March 2023, demonstrating their dedication to accessibility excellence.
Andrew Bell, Chief Executive of Regional and City Airports, said: “We are immensely proud of the ‘very good’ ranking awarded by the Civil Aviation Authority to all three of our airports. At RCA, we believe that inclusivity is at the heart of excellent customer service. This recognition reinforces our commitment to providing passengers with disabilities the highest standard of assistance and care.”
Paul Smith, Joint-Interim Chief Executive at the UK Civil Aviation Authority, acknowledged the airports’ achievements, saying: “Today’s report shows the dedicated efforts of airports across the UK to ensure that all passengers receive the standard of service they deserve. With 18 airports consistently achieving good or very good ratings, and others demonstrating significant improvements, the industry is making strides in returning accessibility levels to those seen before the Covid-19 pandemic.”