As part of its efforts to promote ‘Customer Service Week’, Sharjah Airport in the UAE has taken the unusual step of promoting its self-service facilities.
The airport has been highlighting its modern systems, which are linked with the ground handling provider and with passport control that allows customers to scan their documents, print a boarding pass and drop luggage without intervention from airport staff.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority consistently strives to offer innovative and smart services that elevate the passenger travel experience and adhere to the highest international standards of quality. As part of our ongoing commitment to delivering a distinctive and comfortable travel experience that enables passengers to spend more time in the airport facilities, we have made sure to assist and guide travellers on how to use the available smart services and technologies within the airport through the Customer Service Week initiative.”
The airport authority has received various accreditations in passenger service from the International Airport Council, the latest of which is the Public Health & Safety Readiness Accreditation. This makes Sharjah Airport the first in the Middle East to receive this accreditation and the second in the Asia-Pacific region. Additionally, expansion projects are being carried out such as the addition of shops, restaurants, and waiting lounges.