British Airways has selected a cloud-based platform from UK software developer MRO-PRO, to manage the line maintenance of its third-party customer network.

The airline will deploy the platform as part of its digital transformation across its entire line maintenance network to manage customer aircraft.

Using tablet computers at the aircraft, engineers will capture live technical data, reporting instantly to the carrier and its customers, providing real-time visibility and faster decision-making.

A feature of the package is a resource planning module, designed to transform how line maintenance is scheduled and managed. The system gives hour-by-hour forecasting that overlays inbound flight data with engineer availability and authorisations, enabling planning and faster allocation decisions.

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Implementation is expected to be complete by the end of January 2026. MRO-PRO will assist British Airways in rolling out its platform to more than 30 international stations, including major hubs such as Miami, New York, Boston, Chicago, Barcelona, Madrid, Sydney, Delhi, Manchester, and London Gatwick.

Speaking about the platform’s roll-out, Gavin Shearer, head of operations – line maintenance at British Airways, said: “The system has enabled simplified aircraft workflows with enhanced performance visibility for managers, through improved data insights, and delivered smarter work allocation using flight radar feeds to track any aircraft delays and reprioritise tasks.”