Panasonic Avionics has secured a decade-long agreement with Saudi Arabian start-up airline Riyadh Air to provide in-flight entertainment (IFE) maintenance support for its fleet of 39 Boeing 787 Dreamliners.

As part of the deal, Panasonic Technical Services (PTS) will set up a dedicated line maintenance station in Riyadh, staffed with specialists trained in the Dreamliner’s advanced systems. The investment also includes hiring local personnel to support operations.

Riyadh Air, which plans to launch passenger flights in late 2025, aims to offer a cutting-edge, digitally native flying experience. The partnership ensures the airline benefits from PTS’ 25 years of experience in MRO services, delivering comprehensive line maintenance support, 24/7 technical assistance, spares and repair services, and Part 145-compliant maintenance.

Panasonic’s Total Care Package, included in the agreement, will provide proactive maintenance planning and on-site technical expertise to enhance operational reliability and passenger satisfaction.

With this investment, Panasonic Avionics is strengthening its presence in Saudi Arabia, supporting the Kingdom’s ambition to develop Riyadh Air into a premier global carrier.

Tom Eskola, vice president of Panasonic Technical Services at Panasonic Avionics, said: “We are thrilled to partner with Riyadh Air on this long-term agreement. Our Total Care Package service is set to provide proactive, comprehensive support, minimising downtime and ensuring consistently exceptional operational performance and passenger experience.

“With a new dedicated base in Saudi Arabia, we are demonstrating our commitment to providing Riyadh Air with the highest level of service and support, combining our expertise in both aircraft maintenance and IFE systems.”

Peter Belew, chief operations officer at Riyadh Air, said: “Delivering a consistent, premium passenger experience is at the heart of everything we do. When it came to supporting our IFE systems, Panasonic Technical Services was best positioned to provide the necessary care and expertise. We are confident that this strategic agreement will ensure our passengers enjoy a world-class IFE experience on every flight.”

Riyadh Air also recently selected Panasonic Avionics’ seat end solution, Astrova, for its entire Boeing 787-9 fleet, further solidifying the relationship between the two companies.

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