Pratt & Whitney Canada launches digital tool and expands MRO presence in Germany

Pratt & Whitney Canada (P&WC) has announced the opening of a second MRO facility for the PW800 engine in Germany and, separately, the launch of a new self-serve digital tool.

The company has partnered with long-time collaborator MTU Aero Engines for the new facility, which will be opened in Berlin-Brandenberg in 2024, enabling PW800 MRO.

“This is another way we are striving to meet the MRO needs of our customers around the globe,” said Pratt & Whitney Canada’s vice president, customer service Irene Makris. “We are delighted to be collaborating with MTU on this new MRO facility. We have been working with MTU for more than three decades and have collaborated on many projects, including on the development of the low-pressure turbine and high-pressure compressor for the PW800 engine.”

MTU Aero Engines’ SVP commercial programs Dr. Ottmar Pfänder commented: “We always welcome the opportunity to expand our working relationship with Pratt & Whitney in our ongoing efforts to serve our common customer base. We have worked with Pratt & Whitney Canada on the PW300 engine family since 1985 and we also became involved in the PW800 at the development stage of the programme.”

Pratt & Whitney Canada’s new self-serve digital tool is called the ‘Services Hub’, and is designed to guide customers through the process of selecting the right P&WC maintenance services and solutions online based on their engine and aircraft model as well as lifecycle stage, the company said.  It is available on the company’s website.

P&WC offers over 70 different tailored aftermarket offerings for the more than 66,000 engines in service.

“The Services Hub is a part of the ongoing aftermarket digital transformation at P&WC to enhance the customer experience,” said Makris. “With a growing portfolio of offerings that support every stage of the engine lifecycle, we continue to find ways to make finding the right maintenance solutions for customers’ engine and aircraft easy and seamless.”

When using the digital tool, customers are guided through a series of “brief, simple” questions identifying the aircraft and engine model, as well as the engine’s total time since entering service, P&WC said. Based on this information, the Services Hub then shows the most applicable maintenance solutions and services tailored to the customer’s engine and lifecycle stage.

“Acting as a personalised online ‘concierge’ for customers, the Services Hub enables them to rapidly filter and identify the products or services that are right for them,” said Makris. “Another benefit of the tool is that it helps pair customers with a P&WC sales manager in their region, who can answer any further questions about our services and provide individual guidance.”

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