Safran Landing Systems is launching a single brand that “promotes and clarifies” its range of customer support services for landing gears, wheels, brakes and associated systems.
All services are being grouped in a “user-friendly” customer portal called ‘Landing Life’.
Safran said Landing Life was designed around three main objectives: to keep planes flying, to reduce the total cost of ownership and foster the sharing of expertise. It is aimed at operators, maintenance centres and leasing companies.
The portal allows customers to “immediately identify the appropriate solution for their needs, request emergency assistance in AOG (aircraft on ground) situations, search for information by product or aircraft type, consult technical publications, make online reservations for training sessions and contact Safran’s experts”, the company said.
Landing Life also offers new digital services that facilitate access to Safran experts. One example is ‘Expert Link’, a video assistance application that allows the customer’s technicians, using a tablet or even just a smartphone, to consult Safran Landing Systems’ support teams on any issues they may have. All communications are via a secure link.
Safran said it would use data analysis services to provide operational recommendations which help improve equipment management efficiency, reduce maintenance costs (especially based on predictive maintenance) and avoid flight cancellations.
Landing Life draws on an international network with nearly a dozen MRO centres, and operates 24/7 in all main regions around the world, including a guaranteed response time within four hours in AOG situations, Safran said.
“Being able to count on responsive, reliable and cost-effective support services is an imperative for our customers, and all the more so under current conditions,” said Safran Landing Systems’ chief executive officer Cédric Goubet. “Landing Life delivers a slate of services developed jointly with our customers. Along with our role as OEM, which covers the entire lifecycle of landing and braking systems, that enables us to provide solutions tailored to the operational needs of our customers, while also continuously improving their user experience.”