Low-Cost carrier Eurowings has signed up to be the launch customer of a new AI-powered operations control assistant.

Based on a technology called ‘reinforcement learning’, the AI assistant, known as NetLine, reacts to existing disruptions and proposes actions to minimise their impact and suggests actions to avert disruptions before they happen.

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Lufthansa Systems and Eurowings have worked together to develop the tool and it is installed in Eurowings’ Operations Control Centre in Cologne.

“We are so pleased that Eurowings has been involved in this project from the very beginning. The professional input of their ops controllers was crucial for developing the smart assistant. We see a huge potential to reduce irregularity costs when implementing our smart assistant in the OCC. AI and the strengths of humans with their experience and creativity should complement each other to improve operations stability,” said Jan-Peter Gaense, Head of NetLine at Lufthansa Systems.