passenger experience
Viasat survey finds increasing demand for connectivity
A passenger experience survey on the subject of in-flight connectivity has been published which collected...
Air Astana opens Almaty Business Class lounge
Kazakhstan-based Air Astana has opened 'The Shanyrak', a business lounge at Almaty Airport. The lounge...
Etihad updates digital platforms
Etihad Airways has modernised its digital platforms with new consumer-facing features. The improvements to etihad.com...
Philippine Airlines and Manilla Airport Authority open Ninoy...
The Manila International Airport Authority (MIAA) and flag carrier Philippine Airlines officially opened the new...
Korean Air updates turbulence guidelines
Korean Air has renewed its cabin service procedures to prevent injuries from turbulence. From now...
U.S airline passenger complaints reach record levels
Complaints about air travel to the U.S. Department of Transportation (DOT) in calendar year 2023...
Global Airlines to offer complimentary pick-up/drop off service
British start-up Global Airlines is to offer free airport rides to First and Business customers...
Oneworld opens branded lounge in Amsterdam
The oneworld alliance has launched its first fully branded European lounge in Amsterdam. The new...
Oneworld opens first alliance-branded lounge
Airline Alliance group Oneworld has opened a branded passenger lounge in Seoul. The lounge is...
People News: Andrew Glance in at Qantas Loyalty...
The Qantas Group has appointed Andrew Glance as the new CEO for its Loyalty business...
Emirates notes 40% upturn in plant-based meals
Emirates has noted a surge of 40% in customer demand for plant-based meals at the...
Emirates re-introduces chauffeur-drive for Tokyo Haneda
Emirates has re-introduced its chauffeur-drive service for premium customers travelling to and from Tokyo Haneda...