Saudia Cargo introduces industry-first AI workers to transform cargo sales
Saudia Cargo has become the first cargo airline to deploy AI workers across its commercial operations through a new partnership with digital air freight platform cargo.one, marking what the companies describe as an industry first for the air cargo sector.
The AI-powered system automates the handling of inbound requests for quotations (RFQs), delivering customer-specific quotes within seconds while allowing sales teams to focus on more complex and strategic customer interactions.
Built using cargo.one’s AI-native operating system, the AI workers analyse multiple variables, including flight dates, alternative airports and service tiers, before generating tailored quotations around the clock.
The system is also capable of responding to customers in multiple languages while maintaining conversational context from the initial enquiry through to booking.
The partnership is designed to address one of the most time-intensive aspects of airline cargo sales, where large volumes of quotation requests are received by email and require up-to-date research before pricing can be returned to customers.
By automating much of this process, Saudia Cargo aims to improve response times while freeing its commercial teams to concentrate on specialist shipments and customer-facing activities.
According to cargo.one, its AI workers typically reduce quote turnaround times by 68% while achieving an 89% first-time accuracy rate on AI-generated quotations. The platform can also intelligently classify sales opportunities and prepare complete customer-specific quotes in near real time.
Turhan Özen, chief commercial officer of Saudia Cargo, said: “This important addition to Saudia Cargo’s digital transformation and sales strategy equips our teams with reliable industry-specific AI workers, engineered to our exact standards and processes.
“cargo.one’s AI workers deliver a unique proposition of industry knowledge, data foundation, and state-of-the-art technology, and we look forward to sharpening our efficiency and customer experiences, and building our competitive muscle in the market.”
Moritz Claussen, founder and co-chief executive of cargo.one, said: “We are proud to power Saudia Cargo’s industry-first AI workers to help transform their sales and operations across the globe. Our customers, like Saudia Cargo, are reaping the benefits of cargo.one‘s investments in a logistics-specific, AI-native operating system over the past years, and stand to benefit from massive efficiency gains and improved execution. We are excited to lead this new chapter in logistics.”